KGC’s annual customer survey reveals impressive results, with 92% of customers satisfied with responsiveness and adaptability, and 87% affirming we deliver on our promises. Discover how KGC, as a trusted 3PL service provider, builds trust, transparency, and continuous improvement across all logistics solutions.
Introduction
At KGC, we are more than a logistics service provider—we are a partner in progress. Our annual customer survey demonstrates our commitment to delivering reliable, adaptive, and transparent services. From fulfilling promises to enhancing communication, this year’s insights show how KGC continues to meet and exceed customer expectations.Survey Highlights
Key Metrics of Success
92% of customers recognized KGC’s ability to respond swiftly and adapt to their business needs, particularly during challenges like COVID-19.
87% of respondents affirmed that KGC consistently meets its commitments.
85% of customers stated they would recommend KGC’s logistics services to others.
Customer Feedback in Their Own Words
Here’s what some of our customers had to say about KGC:
- “Reliable logistics service provider for our Full Truckload (FTL) needs.”
- “Very well responsive to business needs, beyond just transportation.”
- “Fair pricing and excellent care of cargo during transit.”
- “Great communication for warehousing and inventory updates.”
- “A dependable partner for customized logistics solutions.”
- “Improved supply chain visibility through consistent updates.”
These testimonials highlight KGC’s dedication to providing comprehensive logistics solutions beyond transportation.
Adapting During and Beyond COVID-19
The COVID-19 pandemic tested the resilience of logistics networks globally. KGC demonstrated agility and innovation by:
- Maintaining uninterrupted operations during significant supply chain disruptions.
- Enhancing health and safety protocols while ensuring service delivery.
- Offering customized solutions to address shifting customer demands during uncertain times.
Opportunities for Growth
While the survey results show strong performance, we continue to focus on growth and improvement. Customers provided valuable insights into areas where we can enhance:
- Feedback Accuracy: Increasing precision in reporting and responsiveness to suggestions.
Kaizen - Recommendations: Proactively offering insights and solutions for process improvements.
- Communication Refinement: Streamlining updates for better clarity and customer engagement across all services, including warehousing and supply chain management.